NetSuite ERP Contract & License Optimization

Launch Date: Aug. 20, 2024
Company: NVE Experience Agency
Role: Sr. Director, Business Technology Operations
Skills: Operations
System: NetSuite

Problem: The agency was incurring excessive annual costs for its ERP due to inefficient user license management.

• Underutilized Licenses: A lack of internal audits meant the agency was paying for seats and modules that were not being utilized.

• Process Inefficiencies: Internal workflows were not optimized to take advantage of the most cost-effective license tiers.

Solution: I conducted a comprehensive audit of the ERP environment and implemented process refinements to optimize the contract.

• License Tiering: Restructured internal user roles to ensure every team member was assigned to the most cost-effective license level.

• Significant ROI: These strategic tweaks resulted in over $100,000 in direct annual savings for the agency.

• Ongoing Governance: Established a recurring audit cadence to ensure software spend remains aligned with actual headcount and usage.