Spend Management & T&E Policy Modernization

Launch Date: Jan. 30, 2026
Company: NVE Experience Agency
Role: Sr. Director, Business Technology Operations
Skills: Operations
System: Microsoft Entra, NetSuite, Paylocity

Problem: A fragmented expense ecosystem and manual per diem processes led to poor policy compliance and administrative bottlenecks.

• System Fragmentation: Frequent integration failures between AmEx and Nexonia resulted in inaccurate expense tracking.

• Policy Ambiguity: The lack of a centralized travel policy or booking platform led to inconsistent spend and difficult approval workflows.

• Inefficient Processing: The manual per diem and point-redemption processes were too slow to support a high-volume production environment.

Solution: I sunsetted the legacy platforms and implemented Ramp as the agency’s unified spend management and T&E solution.

• Unified Expense Platform: Consolidated card management and reimbursements into a single interface with direct, reliable ERP integration.

• Automated Compliance: Embedded the T&E policy directly into the platform, using automated flags to highlight out-of-policy spend.

• Streamlined Approvals: Significantly reduced administrative overhead by automating the approval workflow for thousands of monthly transactions